VIP Collection – Support Policy

Effective Date: 09 May 2026

At VIP Collection, we are committed to providing a smooth, reliable, and satisfactory shopping experience. This Support Policy explains how customers can contact us and what level of assistance they can expect before, during, and after placing an order.

1. Customer Support Hours

Our customer support team is available during the following business hours:

• Monday to Saturday: 9:00 AM – 6:00 PM (IST)
• Sunday & Public Holidays: Closed

Messages received outside business hours will be responded to on the next working day.

2. Contact Methods

Customers can reach our support team through the following channels:

• Email: support@vipcollections.in
• Phone/WhatsApp: +91 8619784917
• Contact Form: Available on the “Contact Us” page of our website

3. Support Response Timeline

We aim to respond within the following timelines:

• Email Support: Within 24–48 business hours
• WhatsApp/Phone Support: During business hours only

High-priority issues such as damaged, incorrect, or missing orders are handled on priority.

4. Types of Support We Provide

Our support team can assist with:

• Product inquiries (size, color, availability, etc.)
• Order tracking and delivery updates
• Payment or checkout issues
• Shipping and delivery concerns
• Return, exchange, and refund assistance
• General feedback and account-related queries

5. Order-Related Issues

If you receive:

• A damaged product
• Incorrect item
• Missing item

please contact us within 48 hours of delivery with:

• Order ID
• Clear photos/videos of the issue

Our team will review the request and provide an appropriate resolution as per our Return & Exchange Policy.

6. Customer Responsibilities

To help us serve you efficiently, customers are requested to:

• Provide accurate contact and order details
• Mention the Order ID while contacting support
• Maintain respectful communication with our support team

VIP Collection reserves the right to refuse support in cases involving abusive, threatening, or inappropriate behavior.

7. Feedback & Complaints

We value customer feedback and continuously work to improve our services.

For suggestions, complaints, or unresolved issues, customers may contact us through our official support channels.

8. Policy Updates

VIP Collection reserves the right to modify or update this Support Policy at any time. Updated versions will be published on this page with the revised effective date.

9. Contact Information

VIP Collection – Customer Support

Website: vipcollections.in
Email: support@vipcollections.in
Phone/WhatsApp: +91 8619784917
Address: G-70, Kedia Palace Rd, Opp. Petrol Pump, Dadi Ka Phatak, Murlipura Scheme, Jaipur, Rajasthan – 302039